Payment and Shipping Options
Delivery of orders depends upon the shipping option you will choose.
The prices quoted are received from directly from the courier company we used, based on the shipping address entered. Because we are based in Gauteng, shipping cost to other Gauteng areas is cheaper than outside Gauteng.
Below are few pointers:
- Only once the payment has cleared and is shown in our account, delivery will be arranged.
- Delivery will be arranged for the following day after payment was cleared. For special circumstances, please contact us and we can look at options to assist you, but it will be on a case to case basis.
- The standard delivery will be 2 to 3 days, from when payment is cleared. We will do our best to ensure it will be after 2 days.
- Delivery is arranged from Monday to Friday and excludes Public Holidays.
- No shipping to postal addresses.
- Overnight shipping selection, after 15:00 in the afternoon, will only be scheduled for pickup the following day or first available business day.
Scenario1: Payment is received and cleared before on Wednesday. Delivery will be arranged on Thursday (the next day) and you should receive your product on Friday.
Scenario2: Payment is received and cleared on Thursday. Delivery will be arranged on Friday (the next day) and you should receive your package on Monday.
Scenario3: If payment is received and cleared on a Friday or over the weekend, the delivery will only be arranged on the Monday (given Monday is not a Public holiday) and you should receive your package on Tuesday.
As mentioned above, please contact us if a delivery is urgent and we will see how we can assist you. If deliveries take longer than mentioned above, we will reach out to you via SMS or Email and keep you updated.
Please make sure that you have entered the right address and mobile number to receive updates.
We are an online store and do not offer walk-in purchases at this stage. We are regularly at various events, where you can come and visit us to see and feel the products before placing an order. Please look at our EVENTS calendar to see when we will be at a place near you.
Arrangements to meet us at a specific place and time (different from events) can under unique circumstances be considered, and will be at the discretion of the Fitlab team member. Please contact us at firstname.lastname@example.org and we can arrange a meeting.