Frequently asked questions

  • Click on “Register” on the top right corner
  • Enter all the details asked in the form.
  • After you have registered, you will get an option to “Login”
  • After successful login, select “My Account” on the top right corner
  • In the account section, you have option to specify your Billing and Shipping Address, Enter Personal information, Change your Password and view active or recent orders placed.
  • Click on the product you wish to buy.
  • Click “Add to Basket”
  • Click on Check Out.
  • Fill in all the required details and create an account if you have not signed in yet.
  • Select a specific shipping option.
  • Check all the details on your cart & click on ‘Pay Now’.
  • You will then be re-directed to the Sage Pay website. Enter your email address and Mobile number and select your specific payment option.
  • You can choose between Credit Card, Instant EFT, EFT and Cash.
  • You should then receive and automated Invoice that will confirm that we are processing your order.

You will receive the order confirmation email immediately just after placing your order.

We will provide an order invoice upon request / after payment has been received and confirmed.

We have a 2 to 3 days shipping policy, but we will always try to be faster than specified. When an overnight shipment is selected, please note that the order has to be processed and payment cleared before 9AM. Overnight orders received after 9AM will only be processed the following day, unless the following day is on the weekend or a public holiday.

  • Upon check-out, based on your shipping address, cost will be calculated
  • We are based in Gauteng, so shipping to destination inside Gauteng is cheaper than destinations outside of Gauteng.
  • Please feel free to contact our customer care team to get more details on how to proceed with the issue.
  • If it was our mistake or damaged products, we will carry the cost to collect the product and supply you with an alternative, also for our account.
  • We have an EFT option
  • Credit card via Sage Pay
  • Instant EFT via Sage Pay.
  • Cash via Sage Pay. With Cash payments, you will received a barcode that you can use to pay at the following places: Post Office, Checkers, House&Home, Shoprite, and OK

You can email/call us anytime with the details provided in ‘Contact us’.

  • All the payment transaction pages are secured by approved SSL certificates.
  • SSL Certificate can be verified by the following link https://www.fitlab.co.za
  • All our payment transactions are done on the provider website, which are well known and authorized providers.
  • Order and Payment page are only accessible to registered customers.
  • All the products are delivered to customers on providing the online invoice generated after successful payment.
  • All the delivery addresses are recorded in the order history and verified before delivery
  • On the bottom of each page is a ‘NEWSLETTER’ box. Enter your email address.
  • Click “Submit”
  • You are subscribed now.
  • No the customer need not pay any extra cash to the delivery man. Your payment for your order is complete when you order online on our website.
  • However, if the delivery man refuses to give you the shipment without any payment, please contact us immediately to fix this issue.
  • No. At this stage we are only available online.
  • We do attend events from time to time, so please check our event Calendar to see when we will be where.
  • Under unique circumstances we can meet at an agreed location if you wish to see and feel the products. This is not the norm and will be handled from case to case.
  • We are an online store and do not offer walk-ins.
  • Under special circumstances, collections can be arranged via email. Contact us
  • We are based in the West Rand.
  • Please refer to our Exchange policy for a detailed explanation.
  • We will exchange a product if the size is incorrect
  • If you selected the wrong size or colour, we will exchange the product within 7 days but collection and delivery charges will apply, unless collection arrangements were made with us via email.
  • If any product is faulty or we supplied the wrong size or colour, we will carry the cost to exchange the product.
  • Yes
  • We are still growing the business and have opportunities available.
  • We have certain BULK discount rates that we offer
  • Contact us via email for more details
  • Yes.
  • We are always looking for unique individuals who can promote our brand.
  • If you are interested, please contact us via email.
  • Send us an email describing who you are, what you can offer the brand, what your social media or customer exposure is.
  • Also specify in your email what you expect from Fitlab or how Fitlab can help you to grow yourself.
  • All applications will be reviewed and we will inform you within 2 weeks if your applications was successful and the terms of our agreement to sponsor you.